Social Media is much more to us than just a marketing communication channel. We are convinced that the nature and technology of social media have paved the way to a new consumer awareness. We help our clients to serve this new market for the benefit of the companies. We develop customized concepts including all social media tools and channels of Facebook, Twitter, Google+ and so on. Followed by special community platforms, Facebook apps, social media monitoring as well as reputation and community management.
We see social CRM as a basic attitude of bundling sub-strategies from different company units under one roof to create valuable synergy effects. And we know purely technical social CRM solutions (based on data base systems) and classical CRM tools very well. These include tools from MicroStrategy (Gateway, Wisdom, Alert), Oracle (Siebel) and IBM (Unica, Coremetrics), which extend a classical, technical CRM system with „social components“. As a result, our individual solutions always serve long-term strategic objectives of customer relationship management.
In addition, Cocomore is a certified partner for the Facebook app provider, Facelift, and is one of seven agencies in Germany certified for the all-in-one platform, FanActivator™. These both help us offer our customers rapid and cost-efficient Facebook app development.