Rapid Experience Management
Our method for optimising your customer experience across touchpoints – resulting in performance increases of up to 80%.
Rapid Experience Management (REM):
What it can do for you
Is your customer journey working? Are your touchpoints efficient? Is your digital marketing ROI running at maximum? Our REM approach will answer these questions and more for you, step-by-step. We will optimise your customer journey, increase customer lifetime value and define powerful touchpoints. Instead of excessive strategies, each step will bring you resilient results that will move you inexorably forward.
The REM tools
On-site & off-site personalisation requires information about customer needs at the touchpoints – we will provide you with this information and automate personalised communication across all touchpoints.
Facts from projects
+ 20% CLV *
Significant growth in customer lifetime value
*Current values from the REM project of an international FMCG provider.
The case NESCAFÉ® Dolce Gusto®
From the first optimized customer journey to ROI-based customer experience management.